Frequently Asked Questions
All your questions
about kikya answered here
From opening an account to making a withdrawal — find answers to all your kikya questions in one place in English.
This FAQ page from kikya is built with Bangladesh players in mind. The most frequently asked questions across four sections — Account & Login, Withdrawals, Responsible Gaming, and Customer Support — are answered directly here. Each answer is written in plain language so you can quickly find the information you need. If your question is not here, you can reach us via 24/7 live chat or email.
Frequently Asked Questions
Account & Login
If you forget your password, go to the kikya login page and select the "Forgot Password" option. Enter your registered email or mobile number and a verification code will be sent to you. Use that code to set a new password. Your new password must be at least 8 characters long and contain a mix of letters and numbers.
Once an account is created, contact support directly to change core details such as your name or date of birth. The same applies to updating your phone number or email, as these are linked to account verification. Reach us on 24/7 live chat for any changes.
To open an account at kikya, you need an active mobile number or email address and a strong password. Provide accurate information during registration, as identity verification may be required at the time of withdrawal. Please note that only those aged 21 or above may open an account.
Usernames can contain English letters, numbers, and underscores, and must generally be between 6 and 20 characters. Passwords should be at least 8 characters long and are most secure when they combine uppercase letters, lowercase letters, and numbers. Avoid easily guessable passwords such as "123456".
No, kikya's rules allow each player to hold only one account. If a player is found to have multiple accounts, those accounts may be closed and any balance in them may be forfeited. If you have a problem with your existing account, contact support instead of opening a new one.
Withdrawals
After a successful withdrawal request at kikya, the money generally reaches your bKash, Nagad, Rocket, or Upay account within 10 to 45 minutes. Bank transfers may take a little longer due to the bank's own processing. The minimum withdrawal amount is ৳500.
Yes, but you need to meet the wagering requirement before withdrawing bonus money. For example, if you deposit ৳1,000 you will receive a 120% bonus of ৳1,200. Once you place a total of ৳12,000 in bets — that is 10 times the ৳1,200 bonus — the winnings from the bonus become withdrawable. Wagering is calculated on the bonus amount only, not on the combined total of deposit plus bonus.
A "Pending" withdrawal is usually caused by a need for account verification or a mismatch in payment method details. First, check that your mobile number and payment information in your profile are correct. If everything looks fine and more than 45 minutes have passed, contact support on live chat with your transaction ID.
Yes, withdrawals via bKash, Nagad, Rocket, and Upay at kikya are available at night and on weekends. These mobile payment services are active 24 hours a day, so the withdrawal time remains 10 to 45 minutes. Bank transfers, however, depend on the bank's working hours.
The minimum withdrawal amount at kikya is ৳500. For details on the maximum limit, check the withdrawal section of your account or ask the support team. Keep in mind that the withdrawal amount cannot exceed your available balance.
Responsible Gaming
Some common signs are — betting beyond your means, the urge to bet more to recover lost money, being unable to stop playing, hiding your gambling from family or friends, or having your work or studies affected because of gambling. If you notice these signs, contact kikya's responsible gaming section.
Yes, at kikya you can set a daily, weekly, or monthly deposit limit on your own. This feature is available in the responsible gaming section of your account settings, or it can be set through the support team. Once a limit is set, it takes effect immediately.
A cooling-off period is a temporary break from playing for a set time, such as 7 days or 30 days. Self-exclusion is a long-term or permanent restriction. For either option, let the support team know via live chat or email. kikya processes these requests promptly, and promotional messages are also paused during self-exclusion.
Online betting is an adult activity that requires the maturity to make financial decisions. kikya strictly follows a 21+ policy. Age is verified at registration and identity documents may be requested at the time of withdrawal if needed. Opening an account and playing by a minor is strictly prohibited.
Full information on guidelines, a self-assessment questionnaire, and how to set limits is available on kikya's responsible gaming page. If you need professional help regarding problem gambling, our support team can point you in the right direction.
Contact & Support
kikya's customer support team is active seven days a week, 24 hours a day. Whether it's an Eid holiday, 3 AM, or early morning — if you have an issue, you can get help via live chat or email. Service is always available according to Bangladesh Standard Time (BST, UTC+6).
Before contacting support, have your account username or registered mobile number, a brief description of the issue, and if it relates to a transaction, the transaction ID or date and time ready. Providing this information upfront leads to a much faster resolution.
There are two direct contact options. The first is 24/7 live chat from within the site — this is the fastest channel. The second is email: [email protected] — email is suited for more detailed issues or those requiring attached documents. No phone or other channel is needed, as all types of help are available through these two.
kikya's support team is able to assist in both Bengali and English. This is in place with the convenience of Bangladesh players in mind. Write or speak in whichever language you are comfortable with — support will respond in that same language.
Yes, you can email any complaint or detailed issue to [email protected]. Including your account details, a description of the problem, and any relevant screenshots or transaction information in the email leads to a faster resolution. For immediate help, live chat is the most effective option.
Still have questions? We're always ready.
kikya's support team is by your side day and night. Chat with us directly on live chat or send us an email with the details.
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