kikya's commitment to responsible gaming
Enjoy the entertainment — but stay within your limits. kikya believes that safe and mindful play is the foundation of genuine fun.
Why does responsible gaming matter?
Online betting and casino gaming are a popular form of entertainment. But like any form of entertainment, they should be enjoyed within defined limits. kikya always wants you to see gaming as a source of fun — not a cause of financial stress or mental worry.
To ensure your experience on kikya remains positive at all times, we have a range of safety tools and policies in place. From setting deposit limits to taking a temporary break or opting for permanent self-exclusion — control stays in your hands.
The key to maintaining a healthy relationship with gaming is awareness. Regularly ask yourself how long you have been playing, how much you have spent, and whether the hope of winning has started to feel emotional. kikya is committed to helping you build that self-awareness.
Above all, remember — the minimum age to play on kikya is 21. We are strict about ensuring that no one under this age uses the platform. If a minor lives in your home and shares your device, keep your account logged out and consider using parental control software where needed.
Our safety tools
These kikya features help you keep your gaming within limits.
Deposit Limit
You can set a maximum deposit limit on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately, but any request to increase a limit takes additional time to process — so you do not make decisions in haste.
Session Time-Out
Use the option to be logged out automatically after a set period. You can set a time-out from 30 minutes up to several hours, so you do not spend unnecessary time in long sessions and develop a habit of taking breaks.
Self-Exclusion
If you feel gaming is getting out of control, you have the option to close your account for a set period or permanently. No promotional messages will be sent while self-exclusion is active.
Loss Limit
Decide in advance how much you are comfortable losing within a given period. Once the limit is reached, betting is automatically stopped, which protects you from emotionally driven losses.
Reality Check
During each session, a brief reminder showing how long you have been playing and how much you have spent is displayed at set intervals. This keeps you connected to reality.
24/7 Support
If you have any concerns about gaming, our support team is always ready to help in Bengali. Reach out via live chat or email at any time — no question is too small.
Recognising the warning signs of a problem
If any of the following apply to you, please seek help.
- Repeatedly playing to chase lost money — the mindset of "just a little more and I'll win it back."
- Hiding your gaming habits from family or friends, or being dishonest about how much time you spend gaming.
- Betting with money set aside for daily expenses, rent, or other essential needs.
- Feeling restless, irritable, or anxious when you are unable to play.
- Using gaming as a way to escape from work, studies, or family responsibilities.
- Taking out loans or borrowing money from others to bet beyond your set limits.
- Repeatedly failing to stop playing, or being unable to stick to limits you set for yourself.
Practical tips for staying safe
Set your budget in advance
Before starting each session, decide on your entertainment budget. This is money set aside purely for fun — never from an emergency fund.
Track your time
Set a timer on your phone. Before you start gaming, decide how long you will play and take a break when the time is up.
Do not play just to win
Think of each bet as the price of entertainment. Losing is normal — never bet more to try to recover money you have lost.
Do not play under the influence or when under stress
Make decisions with a clear head. Avoid gaming when you are in an emotional state or under pressure.
Take regular breaks
Take at least a 10-minute break every hour. Get up, walk around, have some water — give both your body and mind a rest.
Let someone close to you know
Let a family member or trusted friend know about your gaming habits. Transparency is the strongest protection against irresponsibility.
Account control options
Temporary Break (Cooling-Off)
If you want to take a break for a while, you can temporarily close your account for anywhere from 24 hours to 90 days. You will not be able to log in during this time. Your account will be reactivated automatically once the period ends.
Permanent Self-Exclusion
If you feel that gaming is having a negative impact on your life, you can apply to close your account permanently. Once this request is processed, it cannot be reversed. Our support team will assist you through the process.
Changing Deposit and Loss Limits
Reducing a limit takes effect immediately. However, requests to increase a limit are reviewed by kikya only after a minimum cooldown period — this protects you from impulsive decisions.
Reviewing Your Gaming History
You can view your full deposit, withdrawal, and betting history in your account. Analysing your own spending patterns goes a long way in building awareness.
21+ age verification
kikya is for individuals aged 21 or over only. Age is verified at registration and additional identity verification may be requested at any time.
If other members of your household also use your device, please log out after each session and do not share your login details with anyone.
The use of parental control software is recommended to protect minors. Our support team is ready to help keep a family member safe from problematic gaming.
Important information
- Age is verified at registration and with every withdrawal
- Registering with false information will result in immediate account cancellation
- An account is for the registered person only — sharing is not permitted
- Accounts may be temporarily suspended if suspicious activity is detected
Need help?
We are here for you
If you are struggling to keep gaming under control, contact the kikya support team.
We are available 24/7 in Bengali to help with self-exclusion, limit settings, or any other questions.
Email: [email protected]