kikya's Privacy Policy
Your personal information is of the highest importance to us. In this policy we explain how your information is collected, used, and kept secure.
kikya ("we", "our") operates a safe and reliable online betting and casino platform for users in Bangladesh. We believe that protecting the security and privacy of your personal information is our fundamental responsibility. This Privacy Policy ("Policy") tells you what information we collect about you, why we collect it, how we use it, and what rights you have.
By using kikya's website and services, you will be considered to have given your consent to the terms of this Policy. If you disagree with anything, please contact our support team before using our services.
1 What Information We Collect
kikya collects various types of information. This information comes from two main sources — what you provide directly, and what our platform collects automatically.
1.1 Information You Provide Directly
- Full name, date of birth, and national identity card details
- Mailing address, mobile number, and email address
- Username and password provided when creating an account
- Transaction details via bKash, Nagad, Rocket, Upay, or bank transfer (account number, transaction ID)
- Documents submitted for identity verification (such as a copy of a national ID or passport)
- The content of your communications with our support team
1.2 Automatically Collected Information
- IP address, device type, operating system, and browser version
- Your browsing activity — which pages you visited and how long you stayed
- Login and logout times and session information
- Information obtained from cookies and similar tracking technologies
- Play history, bet types, and usage patterns on the platform
2 Purpose of Data Collection
kikya collects and uses your information only for legitimate and specific purposes. Below we explain why we need this information.
2.1 Account Management & Identity Verification
We need core identity information to create, maintain, and secure your account. This allows us to ensure that no minor (under 21 years of age) is using our platform.
2.2 Processing Financial Transactions
Payment information is essential to complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer. We ensure the security and accuracy of every transaction.
2.3 Providing Customer Support
If you contact us via 24/7 live chat or email, we need to use relevant account information to understand and resolve your issue.
2.4 Fraud Prevention & Security
Data analysis plays an important role in keeping our platform safe from fraudulent activity, money laundering, and cyberattacks. Transaction and behavioral data are reviewed to detect suspicious activity.
2.5 Service Improvement
By reviewing user experience, we continuously improve various features and services on our platform. Your usage patterns tell us what needs to be made better.
2.6 Relevant Notifications & Promotional Communications
If you have given your consent, we may inform you about new bonus offers, updates, or relevant information. You can request to stop receiving these communications at any time.
3 Data Storage & Security
kikya takes the security of your information very seriously. We use industry-standard security technologies to keep your information protected from unauthorized access, modification, or disclosure.
3.1 Encryption Technology
Our platform uses SSL (Secure Sockets Layer) encryption. As a result, all information exchanged between your browser and our servers remains encrypted and cannot be read by third parties.
3.2 Access Control
Among kikya's internal staff, only those who need to view information to perform specific functions will have limited access to your data. All access is logged and regularly audited.
3.3 Retention Period
We retain your information for as long as your account is active. Even after an account is closed, certain information may be retained for a reasonable period due to legal, regulatory, or financial requirements.
4 Sharing Information with Third Parties
kikya never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared to a limited extent in the specific circumstances below.
4.1 Service Provider Partners
We work with trusted third-party organizations for payment processing, identity verification, and technology services. These organizations will only receive the information necessary for their designated tasks and are required to comply with our privacy standards.
4.2 Legal Obligations
In response to a legal investigation, court order, or lawful request from a government authority, we may be legally required to provide relevant information. In such cases we disclose only the specific information required.
4.3 Business Restructuring
If a merger, acquisition, or business transfer occurs in the future, user information may be transferred as part of the associated assets. In that case, protection equivalent to this Privacy Policy will be ensured.
4.4 With Your Consent
Outside the cases above, we will never provide your information to third parties without your explicit consent.
5 Cookies & Tracking Technologies
The kikya website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.
5.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security.
- Functional Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Collect information to understand platform usage and improve services.
5.2 Cookie Control
You can manage cookies in your browser settings — accepting, rejecting, or deleting them. However, disabling cookies may cause some features of the platform to not work properly.
6 Your Rights
You have the following rights regarding your personal information. Contact our support team to exercise these rights.
6.1 Right to Access
You have the right to know what information we hold about you. You may request a copy of your personal information from us.
6.2 Right to Rectification
If there is any inaccuracy or incompleteness in your information, you have the right to request a correction. We will make the correction as soon as possible.
6.3 Right to Erasure
In certain circumstances you have the right to request deletion of your account and associated information. However, some information may need to be retained due to legal or regulatory obligations.
6.4 Right to Object to Processing
You have the right to object to marketing communications or certain types of data processing. We will take appropriate action in response to your objection.
6.5 Withdrawal of Consent
Where information is being processed on the basis of your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect prior processing.
7 Privacy of Minors
kikya is for those aged 21 and above only. Our services do not apply to anyone under 21 years of age, and we do not knowingly collect any information from them.
We enforce this rule through an age verification process. If it comes to our knowledge that information from a minor has been collected by mistake, we will immediately delete that information and close the associated account.
8 International Data Transfers
Our servers and processing infrastructure may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that the protection standards described in this Policy are maintained there.
For international transfers, we put appropriate agreements and protective measures in place to keep your information secure everywhere.
9 Policy Changes & Updates
kikya reviews this Privacy Policy from time to time and updates it as needed. For any significant changes, we will notify you by email or through a platform notification.
Continuing to use the platform after a change will be considered as your consent to the updated policy. We therefore recommend that you revisit this page regularly.
10 Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us. Our support team provides assistance in Bengali and English 24/7.
Privacy Contact
- Live Chat: 24/7 direct support
- Email: [email protected]
- For all privacy-related requests, write "Privacy Request" in the subject line of your email.